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How to approach price increases with your clients

I am sure we are not the only ones getting endless emails telling us about price increases for things that we use. While we do take that reminder to think carefully about whether we actually use it or not, sometimes we just have to swallow the price rises.

As your costs increase, sadly your profit can decrease, so you may find yourself thinking about whether you can increase prices of your services.

Raising your business prices can be a delicate process that requires careful consideration to avoid negative consequences. Here are some tips to help you navigate the process effectively:

Evaluate your costs:

Before raising prices, thoroughly assess your costs to ensure that the increase is justified. This includes materials, staff, overheads, and any other relevant expenses. Can you cut back on any of your costs to help boost your profit margin? 

Communicate Value: 

Clearly communicate the value your products or services provide to your customers. Highlight improvements, additional features, or enhanced quality that justifies the price increase. Make sure that your customers understand how you are making their life better! Ensure you communicate the increase ahead of time so that your customers have time to make any changes that they need to.

Gradual increases:

Consider implementing gradual price increases instead of a sudden jump. This can help customers adjust and reduce the likelihood of negative reactions. Although this has the downside of needing to increase prices more often. 


If possible, consider segmenting your customer base and applying price increases selectively. This may involve introducing new, premium versions of your products/services. Price increases can be easy with new customers for example as they haven’t got used to paying you for the service. 

Add Value:

Introduce new features, services, or improvements along with the price increase. This can soften the impact on customers and make the higher price more palatable. Think about what you can add to existing services that won’t cost you more and hopefully won’t take up lots of time.

Timing Matters:

Choose the right time to implement price increases. Avoid doing so when customers may be particularly price-sensitive. December and January is never a great time to raise prices! Or just after a big news story about how everything is going to cost a fortune and emotions may be high. 

Customer Communication:

Be transparent and communicate the reasons behind the price increase to your customers. Emphasize the value they will continue to receive. And make sure to give everyone plenty or warning and clear information on what they will now be paying. 

Monitor Feedback and reassure existing customers:

Actively monitor customer feedback and be prepared to address concerns. Listen to your customers, and if necessary, make adjustments based on their feedback. Some people may come back to negotiate. 

Reassure your existing customers that their loyalty is valued, and emphasise the continued benefits they will receive from your products or services.

Remember, the key is to strike a balance between maintaining profitability and keeping your customers satisfied. 

There will likely be people that decide they do not want to pay the price increase but you may be surprised by how many people do not question it! 

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